Poor way of being handled by FLYSAFAIR with broken luggage

My zips were broken off and my luggage was broken into on a flysaffair flight. I was told that I would be compensated for this when I reported the indicent at the airport. I have just received an email now to say that I wont be compensated but why was I not told this 3 days ago when I landed.

I fly regularly for my work with Nandos using Flysafair and sadly you have lost all Nandos business. I am very disapointed for how this was handled. And been treated by Flysafair. I cannot beleive any customer is treated this way.