Poor service/no communication

Safair, we pay for our flights. I was on a roundtrip to OR Tambo yesterday morning flight should have been 8.35 and return flight 18.50. Morning trip was delayed by 2.5 hours due to a check in incident in Johannesburg the morning and evenig trip delayed with more than an hour. Only received sms the morning after the flight was due to have left and thereafter sms advising me we are about to board and 11.00. As you can imagine a day-trip would be for business I arrived in Jhb at 13.00 and seeing as all companies only work till 16.30 only had 3 hours that I could really spend in JHB. The return flight there wasnt even an sms to say you are delayed by an hour. Your flight prices were not cheap and if I pay I expect service. Your ground staff dont even acknowledge the people as I'm sure they should have known about delays. I contacted your call centre the afternoon to confirm if evening flight is on time and they assured me all your flights are running as normal. If I was late for my flight you would have left without me but as your customers we have no option but to wait, and wait. Your communication was pathetic. I am not impressed at all as I am a regular flyer and must admit your oppositions communications is much better.