Poor service, ripping people off, trying to make a quick buck

Good Day

I booked a return flight with your company which departed on Friday 18 December and returned today 21 December 2020.

Myself and my mother had one big bag which I had checked in and 2 carryon’s which we were allowed to fly with from Cape Town to JHB, upon our return today I was told that I had to check in my carryon.

Which led to me to missing my flight ,I incurred extra cost and to top it off my bag was damaged.

Your check in staff somehow is not all following the same processes for which I am told I needed to check or remember the person’s name who had checked me in at CPT international airport. Which I see as ridiculous you know and can see on your system who checked me in on Friday and who the ray of sunshine was that had assisted me today.

I had to pay an additional R890 for the missed flight and the charge for my bag to be checked in, I am requesting a refund for the cost I have incurred due to your staffs incompetence and for my bag which got damaged in your cargo hold.

I will be taking this matter further and log a formal complaint via hello Peter and the aviation consumer commission if no feedback is received within 24 hours.

Kind Regards

Tashmay Petersen

***