Poor service received from flysafair staff

<p>I bought a return ticket from Cape Town to east London .My flight was supposed to board at 13:30 on the 02 Oct. I was at the check in counter at 13:00 due to a family crisis. When I went there at the check in counter I was told that I'm late with 10minutes so I can't board on the flight, and the guy who was assisting me just told that I must go to ticket office and change the date for the following day, that was easy for him to say as I was the one that was going to pay extra .I told him that I need to be in Cape Town on the 3rd Oct as I needed to go to work, but he just referred me to the ticket office. I went to the ticket office and the lady just told me that I need to pay R700 extra for the flight for the following day no sympathy. I asked to speak to a manager, the lady just told me that the manager is at the boarding gates and I can't speak to him as he doesn't have a phone , how can you be a manager and not have phone for customers to contact you in case of emergency. We have to wait for the manager from 13:03 till 13:20, when the manager came who's name is Athenkosi Gxoyiya at the East london airport Jesus he was unprofessional , rude and don't have a clue as to how to deal with customers . He just kept on saying that it's my fault that I came late and I told him that I had a family crisis and I was not even late cause if they wanted to makes means for me to get on the flight they would have arrange that , BUT NOOOO they just saying you need to pay R700 extra. I asked him if then he can contact their head office or the call centre and let me speak to them he just say he's not gonna phone the call centre I must phone from my cellphone I couldn't understand that because he's working for the same company why can't he phone the number for me on their land line, that was not understandable. I then phone from my cell phone while standing there at their ticket office. I manage to speak to Tatun Booysen at their call centre ********** 351 who then put me through to the senior. Ashleigh Bernard who was a supervisor that I spoke with just told me the same thing that it's not their fault it's my fault I just have to pay the R700 extra . I will never advise anyone to fly with this airline FLYSAFAIR . It was my 1st and last time traveling with it. I don't know why did I booked this flight and it's a pity that it's a return ticket and you can't get a refund, so I pay the R700 extra with the money I don't have. You are just robbing people, hopefully you will loose all your clients. I will tell all the people I know to pass the massage not to use your flights. All this new airflights are just trying to make money from people . No wonder you won't get any far hopefully your company will be shut down. I'm very dissapointed, uncertisfied , with the East london Airport staff and the FLYSAFAIR . Poor ,poor , poor service damn .Will advise people to travel with other airlines not this one. I don't even know what will happen at work since I was supposed to be at work on the 3rd oct.</p>