Poor Service - NO RESPONSE BACK

On Sun, 23 Oct 2022, 9:21 am Bernard Hellberg <***> wrote: Dear Mr Peter,

As publishers of FlySafair’s magazine we are not involved with customer care related matters.

For further action, I have copied Kirby Gordon from FlySafair in this reply.

Kind regards,

On Sun, 23 Oct 2022 at 09:11, Jason Peter <***> wrote: Dear Elmar,

Please refer to my feedback regarding our flights:

I do not see any point in advertising on board that when you fly Flysafair that you have a partnership with First car rental & if a car is required you must go directly to First Car Rental Offices and present your boarding pass to hire a vehicle and there should be a price advantage versus the other Car rental Companies. The sad part is that when we flew down to CT on Sunday morning FA 298 from JHB to Cape Town and arrival time at 09:30 NO CARS WERE AVAILABLE at the Kiosk?? We then had no option but to rent a car at Thrifty Car Rental. The service at Thrifty was excellent.

On our way back we had a horrible experience on FA 217 from CT to JHB arrival time 21:05. When were about 15 minutes into the flight I rang the bell for the air hostess and a lady by the name of Megan (blonde hair average height) I asked her to please have the aircon turned down as it was very hot on the plane, at this stage you could see many passengers trying to set the aircon down - we could see this as we where sitting at row 32 A & B. Many passengers were taking their jackets off at this point,

We then called Megan back twice there after to inform her that it was still hot............her reply to my wife & I was I TOLD THE CAPTAIN, she then walked off shaking her head at us, like we were wasting her time.

Megan attitude towards passengers stinks to say they least, my advice to Flysafair would be to remove Megan off all flights as her attitude towards passengers is shocking, if it were my business I would place her in an office whereby she would not have to deal directly with the public, you are going to receive many more complaints about Megan if not resolved soon!!! The price of flights is not cheap, you would expect the aircon to work 100%

Suppose we are just a small fish in a big pond, I will also share my poor experience on various other social media platforms

Should I have omitted someone due to not obtaining the email address please forward it on

Regards Jason & Heather *** or ***