POOR SERVICE & ILLTREATMENT OF THE ELDERLY

booked 2 airline tickets for my mum (72 years of age) and aunt (77 years of age). I arranged for my uncle who is 74 years old to take them to the airport.

Upon arrival at the check in counter, my aunt realized that her temp ID, had expired. The reason she had a temp ID, is because she was a victim of crime, her handbag was ****** a couple of months ago with her ID in it. She has been in hospital for about a month. We have proof of her being a victim of crime and her hospitalization.

Flysafair handled the situation extremely poorly, without any concern for the elderly. My uncle was told to go to the police downstairs to get an affidavit, which he did, when he got back to the check in counter, they still refused to check them in. The question is why a 74-year-old man was asked to run around the airport for nothing.

The staff seem ******** and arrogant. Wish we had more flight choices!