Poor Service FlySafair

I bought a return ticket to Durban, and only received confirmation for my return flight. Trying to speak to a human at the call centre is impossible, then I sent an email, and got a response to send a WhatsApp, again no human interaction, only to find, I still don't get a response on the WhatsApp, getting blue ticked by an airline!! Imagine that. Client service is appalling... our airspace needs more competition...disgusted!