Poor Service Delivery- lost bag

I don’t know how to say this. I am extremely disappointed in your airline and how you with no reason off loaded my bag…

I arrived in JHB the evening of the 14th of April just to wait like an idiot for no bag to arrive on the carousel… long story short, the Swiss bag areas was the place to get more detail (I was told by ACSA ground staff) This person assisting me at the Swiss bag area had absolutely no empathy for the situation. He told me my bag was loaded on the plane, then someone off loaded it. He could not tell me why…. My bag might arrive in the morning of the 15th of April… so I was told. I would love to know why this was done ?

I have medication in my bag… medication I need. No one cared about this. Besides all the other items I don’t have with me for use (a massive inconvenience)…. Not even your official client care area showed that they care. They just tell me I have the wrong approach with them. I’m not allowed to be frustrated and upset. So they refused to assist me… I don’t think they have the ability to work with upset clients.

Your airline will lose me as a customer and I will ensure that everyone I know will not fall victim to your poor service delivery!! My clients will also not book me on any of your airlines. I refuse to be without a bag on my destination when I booked it in, and then have your ground staff think I’m overreacting!!