Poor service

To whom it may concern,

I arrived at the departure airport an hour before at 4:45am for my flight to George, I had already checked in online the night before so I only had to check in my bag. They moved me around to over 4 counters with no assistance for over 40min. I tried to go to the service desk but still got no assistance and the ladies were rude to both me and travelling partner. We missed our flight due to poor service at all counters and we were blamed for being late and treated badly.

We now on standby and our travel itinerary starts today, this affects everything and we can’t afford to spend more money for a trip that properly planned. As a client I’m disappointed and distraught by the level of poor service and assistance your staff gave us this morning.

Is there anyway we can be assisted?

Regards, Dineo Kotlolo