Poor service

I would like to report a pathetic service from Flysafair, I requested a change of flight due to the taxi strike taking place in Cape Town , this is everywhere on the news the airport was blocked as well so why should I risk my life and my new born baby by going so I decided to postpone the flight and I was asked to pay R300 penalty fee what for ? why should I pay for something that I have no control over

Friday my flight was delayed with 6 hours , airport was chaotic , flight departing with passengers luggage , they were understaffed because employees could not get to work due to no transport caused by the taxi strike , my question is why we had to understand the above but now I am asked to pay R300 , I want my money back i can not pay for something that I do not have control over

Lebo Mokoena Supervisor said Its either I forfeit the ticket if I don't have proof that I tried to contact them on Sunday n I have an 1 hour to pay R300 penalty