Poor Service- Baggage fee

So what happened was that when I did check in to leave for DBN on the 07 April, we had 2 suitcases one, for my daughter and one was mine. The travel agency that did book our bags advised that I can carry one bag as hand luggage and one bag must go into the plane’s cargo hold, which was fine for me.

When I got to the check in counter, the Flysafair travel agent told me that we needed to book both the bags into the cargo hold and none can be take into the plane. I explained to him what the travel agent said , but he insisted that both must be booked in other wise he could not help me.

I then proceeded to make the payment at the Flysafair counter which cost me a further R500(approx.) which was an unplanned expense. I am not happy with this as there were many other SAFAIR passengers in front and behind me that were pushing big suitcases as hand luggage which they then took with them and placed in the planes parcel rack.

Last night the lady in DBN weighed our bags and the weight was 11.3kg for the travelite bag and the Cellini gab weighed in at 12,9kg.

Please can you investigate the matter as I feel that I was being discriminated against. While some were made to take their suitcases in the plane as hand luggage, I was told to pay for it to go into the cargo hold.