Poor Service and pure Laziness

<p>On Friday we (School group of 22) boarded flight FA160 Durban to Cape Town (18:55). At this point we had already checked in the previous evening, and just needed to drop off our luggage. We stood in the line, where only two counters were available. All the children and some parents had luggage bags to check in. We waited patiently in the line. We had arrived well in time. We were treated rudely by your workers, and even though our children divided themselves up and stood at these counters, other customers were helped first, who came after our group. We were told to take our small luggage bags on board as hand luggage, and that we are already late. We had paid extra for luggage so why tell us to take it with us? Our kids were treated badly; the lady at the counter was irritated and displayed not an ounce of kindness. As a teacher and adult, I thought that your staff would act more professionally and be an example to younger generation. We do a school trip locally very often and you can be sure that SAFAIR will be my last option, despite the lower prices.</p>