Poor Service and false statement- R2 Sale - 23 June 2016

<p>I have been on the flysafair website waiting room since 09:12 this morning for the Grand R2 sale and have now been kicked out twice although it clearly states on their page that "they promise you will not lose your spot in the queue. At 09:12 I started at number 6500 and reached number 1249 at 10:28, system then stopped moving for 15 minutes and kicked me out. I phoned their call centre and Portia told me to refresh whereas it clearly states Do Not Refresh or you go to the back of the queue, so I did not refresh. After being kicked out it threw me to number 19449 by 11:58 I was number 762 with 13 000 odd tickets remaining and now I have been kicked out of their waiting room once more and thrown to number 11747, stuck there for 10 minustes now. I phoned the call centre again and complained to the Supervisor Ashleigh, she said there is nothing they can do to assist as this process is being outsourced and they cannot take telephonic books for the special. This is unacceptable as I have wasted time and resources. I am disappointed at the service and false promises.</p>