Poor service

It was extremely disconcerting to see the contempt with which customers are treated by this airline. This was evidenced by the fact that it appears as if they are ignoring legitimate complaints and do not even bother to respond. On 20/4/2022 I was en route from Cape Town to Durban and booked in a fragile item for which a fare was charged. On arrival at my destination, I found the item to be literally smashed to pieces. As expected, the airline denied responsibility and took cover behind their disclaimer clause with a few feeble excuses thrown in for good measure. The empirical evidence would suggest that the item was not handled with due care. They happily accepted my money for the fare but could not deliver the service by safely transporting the item. This is a case where I received absolutely no value for my money. They merely shrug their shoulders and walk away unscathed from any damage caused, whether through reckless, deliberate or negligent behaviour. You literally pay to have your goods damaged. Shame on you FlySafair for not owning up and shouldering your responsibility. Events like this and according to the reviews, there are a lot more complaints than compliments, cannot be good for your reputation. This incident actually deserves zero stars.