Poor service!

Extremely poor service! I wanted information on whether a small drone and a CPAP machine should be in the cabin luggage or booked in, for a flight on FlySafair. I have been waiting now for 24 hours on feedback, but I have not received any advice. I am communicating with an agent on WhatsApp, but his/her's only response so far is "still awaiting feedback". We are departing in less that 24 hours, and I still don't know where these items should be packed. Pathetic.