Poor service

I flew safair Friday only to realise my bag was damaged I contacted them yesterday to log it. Today i got told it falls outside the 24hour policy. Firstly the fact that i landed at8pm Friday night and their customer sevice being closed and the fact that I reported it within 48hours dont seem to be relevant.

Absolutely shocking that safair deliberately have a 24hour policy to eliminate people from Claiming because how many are actually able to report it within such a ridiculous timeframe.

I fly safair regularly for business. Very disappointed and will not be flying with safair ever again.