Poor poor poor poor service and communication

Flight FA217 from Cape Town international to O R Tambo was due to leave at14:45 11 Dec but with no feedback or any communication from any Flusafair staff by 19:00 the flight was cancelled with absolutely no help to be offered for accommodation or food for the night, we had no choice to decide to never fly with the airline again. If passangers went to the counter to enquire staff would walk away and pretend to talk on their phone. When we asked to please get our money for another flight they just refused and told us to wait. When we were told we would be taking off at 18:15 and got on the bus the airline called us back off the bus with no explanation and no staff member addressed or advised the way forward. After about 5-6 hours of delays we were informed about a part that will only be arriving 20:45 and still needed to be installed. They then moved our flights to today 12 Dec 05:45. We also got delayed with a hour and took off 6:30. FA217 had passengers who booked out off accommodation and returned hired cars- Flysafair offered no help for them and also no feedback or apology. Poorest airline in South Africa at the most expensive rate. And that without booked in luggage. Would never ever recommend this airline to anyone.