TP
Terry P

1 reviews | Active since Dec 2020

30 Dec 2020, 21:55

Poor planning poor service

Good evening,

Please can somebody contact me ASAP.

I need to understand why my flight was firstly moved and then cancelled. You claim it clashes with the curfew?

My departure flight from Lanseria to King Shaka is on the 1st of January 2021 at 10:40am

My departure flight from King Shaka to Lanseria is on the 3rd of January 2021 at 18:15pm.

I am well within the curfew on both flights? How can this be cancelled???

Also why does it show now that my departure flight from Lanseria to King Shaka on the 1st of January 2021 is at 14:55pm???

I am terribly inconvenienced by this. This is my first time using your airline. I was unsure at first but now I am convinced never to use your airline ever again.

I do not want a voucher, if I can not secure the flight I originally booked for, then give me a full refund.

Why offer these times and availability if its going to be an issue.

You open at 7am. I expect a call then. I understand the pandemic we are in, you should not offer services and take people's money if you were never going to hold up on your end.

The curfew was announced at 8pm 28th December 2020. My flight was booked more then 24 hours later. You knew the curfew, dont have offers up that clearly dont exist.

This is shady as hell. Get this sorted out ASAP.

Call me!!!

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