Poor level of service

On the 22nd of December I was travelling from JHB to DBN. My flight was @6:45 unfortunately I missed my flight because there was a delay on the Gautrain on my way to the airport. I explained my situation to the lady at front desk and she assisted me by listing me on standby for the next flight, she was quite helpful. The problem started when I was meant to be the next person to be on the upcoming flight. According to the list of people waiting for the flight I was number 14. A lady who was number 13 was called to be on the flight, as the next number is 14 I was meant to be called next to get onto the flight but I was kicked off the list and someone(a lady who was travelling with family and she had created a scene infront of everyone and she arrived after me) else boarded the plane instead of me. When I asked why am I being kicked off the list, a lady by the name of “Koketso Mamabolo” rudely rep**** and said she doesn’t have time to argue with me and I must wait and keep quiet( those were her exact words). I stood there and waited as she continued adding more people who came after me on 3 more flights, unfortunately the only thing I could do was to wait because she was “in charge” her( Koketso Mamabolo) words again. Whilst waiting a guy by the name of “Rowen” who’s supposedly a supervisor also came with his group of people and jumped the line and he checked in those people who found us there. I only left the airport @16:15. I spent +10 hours at the airport because the supervisor and his staff don’t care about the well-being of their clients. This is by far the worst service I’ve received from a service provider, I’m appalled by how these employees( Koketso Ramabolo & Rowen) abused their power and disregarded the importance of client satisfactory. It is unfortunately that I had to endure this and it seems like this is what Flysafair stands for because even managed follows suit on staff poor service. I’d be patiently waiting for feedback and I hope it won’t be as long as I had to wait for people who have “power” to call me for my next flight. I will not be using any of your service and I will go on social media and tell anyone who cares to listen about my ********** experience with this airline.