POOR CUSTOMER SERVICE FROM FlySafair

TO WHOM IT MAY CONCERN <br> I Mrs EH Burrell travelled from Cape Town International Airport to OR Tambo International Airport this morning of the 14th July 2015 @ 09:25 on FlySafair. <br> My luggage was plastic wrapped attached is the slip I received after paying to get my luggage wrapped. <br> When I collected my luggage I did not see anything wrong with my luggage until I got home 6 hours later to unpack my luggage, my bag looked like it was dropped with force <br> The pictures I've attached will show the condition my bag is in, that much damaged to a bag must have taken a lot of force to get my bag split opened on both sides, <br> my bag cost me over R600 because I travel around so much I needed decent luggage. <br> I am totally shocked of the condition of my bag, after I got it wrapped for protection against theft or damaged. <br> I have been flying local and internationally and this is my first flight ever with FlySafair and I have never experienced anything like this before. <br> Hopefully somebody at FlySafair can assist me on contacting the correct people about my luggage as the ACSA website is absolutely useless!!! <br> Hope to hear from you soon, <br> Kind Regards <br> Elsabie Burrell <br> <br>