Poor Customer Service

I was refused access to the fly simply because I did not have my ID, I had lost wallet a few days before traveling. In the morning I traveled to jhb fron Durban and upon arrivcal at the airport, I produced an affidavit and a certfied copy of my ID and I was allowed to travel, then later that day, when i was traveling back to Durban, I was refused access yet I had traveled using those same documents that I had used in the morning. I ended up not taking that flight, I had to book into a hotel and pay for another flight since there were no flights available that day.