Poor customer service

On the 16th of September, I had checked in online so when I got to the airport I won't have to stress much as I was running out of time. So when I got to the security check, a lady scanned by bag of which she found a siscors. I am a haory stylist by profession so I guess I had packed the scissors in the wrong bag. So I tried to explain to her that I had done that by mistake and I apologized. I told her please remove the scissors and keep it so I could go as I was on a work trip to Capetown and was running late. The lady then called her manager saying that I was rude, she said she could not help me. Then a guy came and was willing to help me of which the lady said to him ,"don't help him". The gentleman then said I should go to my airline because the security people couldn't help me. So when I got to the airline I was referred to the customer services as the check in counters were closed. The lady at the customer service refused to help me. She was not even paying attention to me as she ran off and left me standing there. The only thing she said was you checked I'm there nothing I can do. I felt so lost and regretted ever using this airline. Is this the manner they treat customers? What an unprofessional way to treat customers. This was not my first time flying with them. What happened on that day? What are we supposed to do if we can't be helped by customer services? Flysafair I wa so disappointed by your poor customer service. I couldn't get the name of the lady at the counter but it was around 8pm on the 16th September 2023. All she was supposed to do was advice me on what to do and what measures to take next so I could board the next available flight but nothing was said or done.