Poor Customer Service

I had a terrible experienc with Safair check-in counter at East London airport. The check-in agent (Mr Thembalethu Sikhaka) was most unhelpful and would not clarify or explain anything and just told me I had to rebook my flight at the sales counter. Another gentleman was also having the same problem as me at the counter and he received pretty much the same service as I did, which was terrible. I would have been more accepting of the situation had the service I received not been so unacceptably cold and sp****. This makes me reluctant to use this service in future.