Poor Customer service

<p>I am utterly disgusted in the poor customer service given by Safair.</p> <p>I flew to JHB on Monday the 4th .I forgot my wallet with license on the plane I called Safair on Tuesday and spoke to Koshani.</p> <p>He said he will find out by the Cape Town office if my stuff was there.He called back and confirmed my goods was in Cape Town.He advised they will fly my goods back and I could expect a call on Tuesday afternoon or I can call back as well.After not receiving a call I called them back.I was told my stuff did not arrive.Koshani then said he spoke to someone again who now told him they dont fly wallets back.I asked to speak to a manager and Koshani asvised he will speak to the manager and get back to me.</p> <p>Now im in JHB ..cant hire a car..dont have money ..no cards...I called back the Tuesday evening only to be told to Koshani and the manager has left.The guy I spoke to said there is no record of my complaint.He advised I must call the next morning,which is today.</p> <p>I called this morning and spoke to a lady who I had to explain everything over again.She advised that she will call me back with feedback. She didnt call back,so I did. I spoke to a another lady who was polite and sounded keen to get to the bottom of all this.</p> <p>She took my details and said she will get back to me.It is now 14:10 ,more than an hour later.The worst of all is i filled in the survey last night and gave a poor rating,nobody responded.</p>