Poor Customer Serrvice

I decide to use local for a change to support local companies after Covid, biggest mistake of my life. 1st time I use Flysafair and also the last time. They don't obey to their rules and commitments made. I'm flying more than 30 years (local and international) and this was the worst customer experience of my life. I will move back to BA again, although more expensive but you know what you get and service excellent.

No customer service at all. I try to cancel a flight in time and convert it to a voucher due to I pay the insurance money when i did the booking to do it. On my documentation it shows I can convert to voucher but the lady at their kiosk on OR Tambo airport say you cannot and I need to give a new date and pay the cost for date change. i told her that i don't know the new date yet. Next moment she just look over my shoulder and shout, next customer and ignore me totally. So as a pensioner, I lost money and that is a big loss for me.

When yo do your booking online, you had to select a seat and pay for that. When i get to do my check in at the counter, my aisle seat move to window seat. I'm disable and therefore i choose and pay for the aisle seat, comment, sorry no more aisle seats available, so how can they change my seat without my permission.

After all, stay away from local due to poor customer service. They send me an email to rate the service and if I will recommend to my friends, I said no. They asked if they can contact you and I said yes. 5 days after that, still no phone call.