Poor customer care/service

To say I’m disappointed and angry is an understatement! I will be taking this to hello Peter and social media. I would’ve easily made the flight had check in been working as I had no luggage to check in.

A flight was booked as an emergency this morning for 15:35, we attempted to check in 9 times and I’m not over exaggerating. When we couldn’t check in, we called the call center. I received the worst service from a lady who clearly couldn’t be bothered to be at work. This call was made at 12:43 by *** (Sasha) she was told the online system was down and nothing could be done to help. I continued trying to check in and eventually it told me I could no longer check in. I called again at 14:29 ***- Sasha) & 14:30 *** - Craig) and was indirectly told to manage my time properly and get to the airport at the correct time because no leniency will be given (Call 2). I am in a career that does not allow for one to leave earlier than booked but I managed to get off of work to make this flight (barley). I was told nothing could be done and I had to be there on time. I arrived only a FEW minutes after check in closed and was refused any help with regards to making my flight and was then told that there was never an issue with the online system. I have flown with FlySafair since it opened years ago and travel AT LEAST 4 times a week (return flights). I would’ve easily made the flight had check in been working as I had no luggage to check in.

The customer service was shocking in every way! It would’ve made no difference to travel times had I been allowed onboard because of a fault ON SAFAIRS SIDE as I have NO LUGGAGE TO CHECK IN! Had your checkin system been working I would’ve been allowed onboard. I tried to change my flight and was charged R1900 REGARDLESS of the fact that the flight was cheaper than the ticket I bought which is not how it works!

I lost R1700 that I cannot afford to lose and safair and indefinitely lost a valuable and regular client. I inturn booked a flight home with a competing airline.

If no response or resolution is received, my complaint will be blasted all over my public social media profile as well as hello Peter. NO RESPONSE FROM EMAIL SENT TO SAFAIR