POOR COMUNICATION AND CUSTOMER SERVICE.

I booked ] flights on the 30th of April and the third of May 2026 for my partner.

Safair sent mails to her stating flights was cancelled I was able to change the flight from Lanseria I was able to change to OR Thambo at no cost. But changing the flight back from East London to OR Thambo instead of Lanseria was a nightmare.

One mail said the flight from East London to Lanseria I cancelled and the next mail states it is confirmed which is very confusing.

I ended up paying full for a new flight from East London to OR Thambo why must I pay when she received a mail it is cancelled.?

The frustrating part is you do not get a clear answer and the WHATSAPP platform that Safair is using you are speaking to a machine instead of a human being frustrated is an understatement at this point