POOR COMMUNICATION & PROCESSES_TAKING PASSENGERS FOR A JOKE

Took a flight from Durban to Cape Town at 19:30 on 06/03/2022. The pilot announced (20-30min before landing) that SOME of the bags had to be left behind due to weight restrictions. We disembarked and got to the baggage counters cos no one knew whose bag was left behind... we stood in queues after 10pm on a sunday night to fill forms and were promised our bags will arrive the next morning and be delivered to our homes. It is now 2pm on 07/03/2022 - I spent the entire morning trying to get through to Safair, only to be told now that my bag IS STILL IN DURBAN! I checked in my luggage with food/frozen items... I spent alot of money to buy these things and every single item will now need to be thrown away because of Safair and their lack of communication. If this was mentioned to me earlier, I would never have even checked in a bag. And I paid 155 rand for this bag to be checked in, in addition of monies spent on the items packed inside the bag... who will reimburse me for this?? Cos Safair isnt communicating with me... even the agent doesnt know what is happening.... They just set me back on money I do not have to waste. And time I will not get back.