Pillar to post - unacceptable

Good day Matshidiso I am afraid you are incorrect. We only got an email to state that the voucher was sent.

I refer to my email sent 10 June, as well as the ongoing emails since April – details AGAIN repeated below for your information: Dear Sharon Afraid you are incorrect in your email. See below Good day I have only received a voucher for the booking issue – D Hjul return change to East London. I also got the flight voucher value on this one.

On the booking, HOPLKQ, the following summarises what has occurred to date: Ticket purchased and paid: Quantity: Description: Charges: 2 x Air Fare R 635.46 1 x SMS Confirmation R 6.09 2 x Travel Insurance R 52.18 2 x SACAA Passenger Safety R 49.72 2 x ACSA Passenger Service R 173.50 2 x ACS Passenger Security R 44.00 Total Incl VAT R 1,065.00

Payments: Reference: Date: Amount: ***6 29/02/2020 09:38:26 R 1,065.00

Refund vouchers received: • Voucher Number 210438 • Voucher Pin TTWXRP • Voucher Value R 517.12

• Voucher Number 155272 • Voucher Pin 3ZVRYL • Voucher Value R 37.76

• Voucher Number 210462 • Voucher Pin 52GPVF • Voucher Value R 210.12

Total Voucher redemption R 765.00

Shortfall R 300.00 – charge for flight change as stated which the system insisted on before I could change flight – NO other options allowed despite the online system and information saying otherwise!!!

Please advise or resend copy of the R300 voucher issued as we did not receive it

PLEASE STOP MOVING ME FROM PILLAR TO POST AND RESPOND TO THE ISSUES I HAVE HIGHLIGHTED!!!!!!!!!!

I ALSO RECOMMEND THAT YOU ASK A MANAGER TO HANDLE THIS ISSUE NOW AND THAT I RESPECTFULLY GET ONE POINT OF CONTACT INSTEAD OF DEALING WITH DIFFERING AGENTS ALL THE TIME WHO JUST MOVE ME AROUND IN MY QUERY