Payment worth the service?

<p>Flight FA 200. 24th February 2017. Johannesburg to Cape Town. What a disaster! So we book an early morning flight to Cape Town for a family funeral, and all of a sudden (whilst sitting on the plain) there is an announcement that there is some emergency equipment missing from the plaine and that the engineer has gone to fetch it ( a beacan of some sort). This is now nearly an hour delay and still no feedback!?!?!? Is this really what we pay for? And needless to say, we will more than likely be late for the funeral. So dissapointing!</p>