Payment taken from account and won't be given customer service

<p>I made a booking on 5 October 3026 via FlySafair's website for a flight from Johannesburg to Cape Town on 9 October 2016. They didn't receive payment and the payment says pending on my FNB online banking. Now, to stop payment (as Nosipho at FlySafair said I should do) I must contact my bank. My bank says they should reject payment from FlySafair's side. I don't know what to do as FlySafair cannot help me and I can see the money will go to them, FNB sends forms to fill in to reject and dispute my own money being transferred. </p> <p> </p> <p>If the money is paid to FlySafair, I will have to dispute that too as I don't have any reference code to the flight and I had to book another flight on SAA as I do need to fly to Cape Town. I do not trust FlySafair at all now, their service is not efficient and FNB cannot understand my trouble as I don't have any money now. How should banking transferrals be my problem?</p> <p> </p> <p>I will be complaining to the newspapers too.</p>