payment recieved no confirmation

on the 9 October I made a booking for my nephew and all went well, when I reach the payment page, I then loaded all my payment details all of a sudden the page just went blank and nothing just showed refreshed whole time, I panicked and sat on the phone for 30 minutes and then I cut the call, I went on the website and used the whatsapp facility thinking I could get some answers, lodged my concern but this tool was not helpful rep**** when I was already on the phone once again, I spoke to a Lucy at the call centre and she told me that I must give it till the next day same time, yesterday went pass nothing has been received. I sent again an whatsapp and then I received a mail this morning to say that confirmation is sent. All I wanted to know was if the flight was booked and if the money received no one could assist me, not going to use this air lines again if this is the problem.