Payment Issue & Unacceptable Customer Service - 24GGBL

I am writing to express my extreme dissatisfaction with the service I have received regarding a flight booking made with FlySafair.

On 14/04/2025 I booked a flight through your website. The payment for this booking was successfully deducted from my standard bank account. However, your system indicates that the payment is still outstanding, and my booking remains unconfirmed.

I have made multiple attempts to resolve this issue, but my experience has been utterly unacceptable.

I attempted to contact your customer service department by telephone on two separate phones. Both times, the numbers were unresponsive and I was unable to connect. I then resorted to contacting your support team via WhatsApp. After waiting for over an hour, I was finally connected to an agent named Rochel Rossouw. Ms. Rossouw failed to provide any assistance and abruptly ended the chat without resolving my issue. I have paid for a service that I have not received, and I am unable to obtain any support or clarification from your company.