PATHETIC UNPROFESSIONAL SERVICE BY SAFAIR

I am absolutely disgusted with your pathetic service!!! My minor child was booked on a flight at 1630.She was at the airport since 1500. THEY WERE INFORMED THAT THEIR FLIGHT HAD ALREADY LEFT AND SAFAIR COULD NOT CONFIRM THE NEW DEPARTURE TIME.I CALLED SAFAIR AND WAS HOLDING ON FOR 45 MINUTES.I WAS NUMBER 1 ON THE LINE BUT HELD ON FOR HALF AN HOUR AND I HUNG UP.I TRIED AGAIN AND SUNDISO ASSURED ME THAT THE FLIGHT WOULD DEPART AT 2025 AND ALSO GAVE ME THE OPTION OF REBOOKING AS ANOTHER FLIGHT WAS SCHEDULED FOR SATURDAY AT 9 AM.I DECLINED THAT AS MY CHILD HAD AN APPOINTMNT AT 0800.AT 1930 I CALLED MY CHILD WHO WAS RATHER ANXIIOUS .SHE TOLD ME THAT SHE RECEIVED A TEXT TO SAY THEIR FLIGHT WAS AT 2230.I DROVE TO THE AIPORT AND SOUGHT THE HELP OF THE MANAGER MR ELISHA WHO MANAGED TO GET MY CHILD ON THE 2115 FLIGHT.MY MINOR CHILD WAS NOT EVEN OFFERED A MEAL AND WAS FEELING HELPLESS AND ANXIOUS AND EXHAUSTED.MR ELISHA HAD OFFERED HER BOTTLED WATER.THE SERVICE OF SAFAIR IS ABSOLUTELY PATHETIC.CLIENTS WERE NOT KEPT ABREAST OF FLIGHT CONTINGENCY PLANS.THEY WERE NOT TREATED WITH RESPECT AND COURTESY.I WAS AT THE TICKET OFFICE CUSTOMER SERVICE AND OTHER PASSENGERS WERE FURIOUS AS THE RECEPTIONIST WERE RUDE AND UNPROFESSIONAL BY LAUGHING TO THEIR FACES INSTEAD OF BEING HELPFUL AND UNDERSTANDING.WE HAVE ENDURED INCONVENIENCE AND INCURRED FUEL COSTS JUST TO CORRECT THIS SITUATION.MY CHILD HAD NOT EATEN SINCE 10 AM.I HAD TO DRIVE TO THE AIRPORT AND DEMAND THAT MY CHILD RETURN TO ME SO THAT I COULD COMFORT AND REASSURE HER AND ENSURE THAT SHE WAS SAFE AND ON THE NEXT AVAILABLE FLIGHT.I DEMAND THAT SAFAIR REFUND HALF OF THE MONEY TO US FOR THE INCONVENIENCE .FUEL COSTS .AND ANXIETY CAUSED.TO MY MINOR CHILD..I WIL NOT USE THIS AIRWAYS NOR RECOMMEMEND IT TO ANYONE!!!!