Pathetic services

Just want to express my frustrated experience on the 4th June 2024 with Flysafair. My International flight was delayed to Johannesburg from Qatar and had to catch the 11:10 am flight with Flysafair to Durban . Have contacted then on arrival to notify my delay and had 10 min to get to their checking and that is what happend. They told in front of they check in i missed the flight they boarding and must buy new ticket " for know show" , that cost me R 500-00 extra to catch the next flight out . Why do we book on their packages free flight changes but still get charge, and from when does it say " no show" , but stand in front of their check in counter. Will never fly this airline again , they just ***** your money .