Pathetic service on Jhb to Dbn flight

I was on a 18:00 flight from jhb to Dbn on 05 December 2018. It was an extremely hot day. The temp at the airport was around 34 degrees. At re boarding gates, boarding commenced only to have passengers stand in the heat of the air bridge for more than 15 mins. There was no air conditioning in the air bridge and not even fans. There was no indication from the airline as to why they were not allowing boarding of the plane. When I eventually got onto the plane, I made sure that I had recorded my dissatisfaction with waiting in the sun. Then we sit on the plane on the ground for another 40 mins with no air conditioning and not a word as to what was going on. Finally we get airborne but the air conditioning was not working on the plane. The plane was filled to capacity and breathing was very difficult. It was stuffy. Not once in all of this time did the flight crew bother to indicate to passengers what was going on. This is totally unacceptable. Thank goodness the flight was short buy when we landed in Dbn, we found that there was to be another flight back to jhb on the same plane and I wondered how those passengers would endure the journey. This is the first time ever that I have been so disappointed with the service rendered by Flysafair. I fly with them all the time and am usually happy with the quality of service. The most disappointing was the non-communication during this flight.

Please take note of the above and strive to do better.

Mishelle