Pathetic service - Lack of Empathy

<p>I had booked a return Flight on the 22/11/2016, from ORT to Durban however i was unable to to board the flight at ORT as i was in and accident, i then called Safair to advise that will not be able to board the flight from Durban to ORT and produced a Case number for the accident and the first road report only for my money to have been taken and the arrogant Call centre agents never assisted me, to postpone or change the flight dates and times. The lack of Empathy disgusts me, the staff members at customer service are lazy arrogant and not ready to help customers. The lack of common sense amazes me! If i was in an accident and missed my morning flight how would i board the the afternoon flight. Safair you are pathetic with all due respect.</p>