Pathetic Service from Safair

Purchased tickets via their website for the first time. After completing my transaction I realised that there were smaller charges that’s been added to my final costs. Upon querying it with their Customer Service helpline I was informed that it’s their policy to to do refunds. Even if I cancel items that I don’t need I will still not get a refund. So pathetic of SAFAIR to only be interested in taking your money and have absolutely no concern for service.