Pathetic Service from FlySafair and Andrea

I had a very disappointing experience with FlySafair recently. When I had an issue with my luggage claim, their customer service was anything but helpful.

I reached out to them after a problem with my luggage and they were only willing to assist with 10% of the total luggage price. Only R450 for a luggage bag worth R3700 only for them to say it’s not their problem they don’t handle bags. This response was far from satisfactory.

This happened in September and we’re already halfway in October. Andrea January doesn’t provide any feedback whatsoever unless I ask. I was told this will be resolved within 7-14 working days (a joke). I found their unwillingness to address my concern, and their offer of just 10% compensation, to be a clear indication of their lack of customer-centricity.

I have flown with various airlines before, and I have never encountered such poor treatment and service. As a result of this experience, I cannot recommend FlySafair to anyone. Their customer service and approach to handling customer issues left me extremely dissatisfied and frustrated.