Pathetic Service Delivery from Flysafair

I cannot believe that a big company like flysafair can be so ******** about their clients' queries. I lost 2 pairs of brand new tackies from my luggage. My suitcase was opened on my flight from Johannesburg to Cape Town. They then closed the zips and locked with cable ties. I only realised after 2 days when i was unpacking that my shoes were missing. I contacted them only to be told that there was nothing they could do as i had not reported missing/****** goods within 24hours of my flight.

Indirectly, this shows their ignorance and clearly their staff will continue *****ing because they know that they will get away with it. How can such a big airline be so heartless? am utterly disgusted by this pathetic and poor customer service from @Flysafair. What precedence are they setting? How many more people have been ****** by flysafair and they are told there is nothing they can do about it? How long will this go on for?