Pathetic service by Flysafair

Flysafair customer service at OR Tambo is pathetic. I booked two Flysafair return flight tickets from OR Tambo International Airport to King Shaka International Airport (05 and 09 January 2026) on the 30th December 2025 with booking reference number 08BH0M. On Sunday the 04th I received an email from Flysafair at 17:11 saying that I can to do online check-in and I can also choose the seats. I tried doing the online check in from that evening until the following day without any success. The only message I got from their online platform was "we are currently unable to process your request, try later". I tried until we got to OR international airport at around 15h15. We were referred to cubicle 127 & 128 to check in but was referred to Flysafair point of customer service where we were told that we can no longer be able to board our flight at 16h45. They rescheduled our booking to catch a flight at 18h40 but that came with an extra cost of R800 which I think was unfair considering the fact that their online platform was not working(unreliable) of which it was not our problem. It was the first time I used flysafair as an airline of choice but with that experience I don't think I'll ever use the airline again nor refer anyone to use their services. To be honest I feel ****** of my hard earned money by a big company like flysafair because of their unreliable online platform for self-service.