PATHETIC SERVICE BY FLYSAFAIR

I have been flying with Flysafair for some time now and this passed weekend being yet another trip to DBN. On Thursday 23rd January 2025 I flew to DBN from Lanseria Airport to King Shaka Airport using the exact same luggage bag I use all the time to fly which is always carried as hand luggage. I was on flight FA322 Boarding pass HE3ESG and everything went well as expected I got on to the plane with my luggage as hand luggage and had a pleasant flight to DBN spent the weekend there and then got ready for my 2nd flight back to Lanseria Airport which was yesterday the 26th January 2025. I was meant to be on flight FA323 Boarding pass HE3ESG I arrived at the security check at 19:00 considering that boarding would start at 19:10 I was stopped and told that I can not board the flight with my luggage as my bag is to big I then explained that I have just flown on Thursday with the exact same bag and it was fine as hang luggage the security then told me to stop debating there's nothing they can do and I will miss this flight and I should go to Flysafair Ticket Sales. I then rushed over to the ticket sales desk where one of the agents assisted me there I explained to her that I am in a huge rush and that I am being stopped by security because of my luggage she then made a few calls and said unfortunately she also can not help as the luggage check in for the flight as already closed at this time we are not 19:20 where boarding is closing in 5 minutes I asked if I can leave the bag and get a family member to fetch it she then said no she can not do that at this time I have now missed my flight. I told the lady to have a look at the size online stated by Flysafair

I was well with in the regulation

I was then told she still can not do anything about it and the only way to move forward is to pay a fee to be put on standby for the upcoming flights.

We were then put on a flight which was only to OR TAMBO airport making us reach home at midnight and also costed me a huge amount extra of R800 for the standby flights and for the bag to get into checked in luggage this is without considering a R350 Uber fee to get home. The way I was treated is extremely unacceptable and I will not be flying with this Airline which I know would not matter as I am 1 in a million that fly's with you guys but I will not stop here with this email I am taking to social media and Hello Peter I will put this article on every platform possible I am disgusted with Flysafair and will not be flying with them again