Pathetic Service and Rude Staff

On Thursday 15 August I was booked to fly to Cape Town to my cousin's funeral. My flight was at 09h30. I had checked in the day before on Wednesday 14 August so as to avoid the queues. All I wanted to do was drop off my bag and board my flight.

My flight was FA292 and my booking reference was TJXYLJ.

I was in the queue at 08h15. Eventually at 08h25 I stepped out of the queue and went to bag drop off. I mention the the lady behind the counter that I have checked in and that I would like to drop off m,y bag. She proceed to tell me that I need to wait and she is busy with the another passenger. I then stressed to her that my flight is at 09h30 but she insisted that I wait. By the time she helped me it was 08h40. I was then told that my bag is over weight and I offloaded clothing into another bag I had placed my suitcase back on the scale to weighed only to be told that the flight is closed. I then asked for the manager and she said she "im not reopening the flight, you need to learn to be on time"

I was highly ****ed off and the gentleman standing in the queue was a witness ans said that what they have done to me is wrong. I lost my damn cool!!!!! I was sent to the ticket sales to pay the difference between the my 09h30 flight and the next lfight which was at 10h35. I had to pay R400 to for a guaranteed seat.

For an airline where we pay for our seats which dont recline, pay for our hand luggage you have pathetic staff who do NOT have human interaction and dont know how to treat people with respect. I am nobody's doormat and I refuse to be treated like im last year's dog breakfast. I want you to please replay me my R400.

Trust and believe that I will NEVER fly your airline again. This is unacceptable especially since Im dealing with death in my family. I booked the 09h30 flight for a specific reason.

I would appreciate it if someone could get back to me on this regarding a way forward