Pathetic service

Absolutely pathetic service. My granny is 85 years old with Parkinsons disease. We reached the the airport 45 minutes prior to the flight and were told that the flight closes 40 minutes prior. The staff have the most arrogant attitude and were not willing to assist, however last week we were 30 minutes early and put our other 81 year old granny on the flight with no issue. Flysafair was the only ticket sales with a long line of frustrated customer who said they will not be using this airline again. On top of not assisting, they made us pay an additional R900, it was as good as paying for two tickets. Absolutely disappointed in the service from Flysafair!!!