1 reviews | Active since Mar 2009

06 Mar 2017, 11:26

Pathetic Service

<p>I booked a flight to Cape Town from JHB with a very important meeting in mind. Our boarding gate is noted as C13, 15 minutes later we are told C12, 10 minutes later after, a disagreement amongst their staff we are told C11. Finally after a few minutes, we are told gate E11. The call centre is completely clueless about what is going on when you call them, they tell me to speak to a supervisor on the ground. I speak to Nduduzo Zulu who lacked empathy, failed to acknowledge my concerns and simply responded with the words "you cannot be compensated" as if I asked for it. Then he apologises. (Sounded like a rehe****d script). Meanwhile, the other two ladies that have been sending us from pilar to post are chuckling among themselves as if this is funny.</p> <p>I have been loyal to FLYSAFAIR, despite other minor glitches that have never made a fuss about . This is now over the top. I'm very disappointed with them.</p> <p>All I ever wanted was to arrive at my meeting on time. </p>

0
Replies (0)