Pathetic customer service Flysafair

Absolutely ********** experience with this airline, my husband who had a flight booked for 6AM from a CPT to DBN on Saturday was refused entry to the plane due to his bag being to big which has never been an issue before, both myself and my husband have used this bag for multiply flights and I have been supporting flysafair for the past 1 and a half years on a monthly basis

My husband arrived to board the plane which he was stopped from. Doing the staff at flysafair counters did not bother assisting him knowing very well that the plane was departing in the next 10 mins and that gates would be closed

My husband was asked to leave the bag behind or choose an option of having the bag delivered which was not an option as he had stuff he needed to use when landing in Durban

He was then told to empty his bags and add it in packets which he hurriedly did rushing to the gates only to be told that they cannot proceed further as the gates are closed

This is utter and poor communication from flysafair they could have communicated with staff the hassle that one passenger was having and could have shown some empathy,.

My husband is a diabetic patient and this was very stressful

We have now incurred a loss on ticket costs and he also had to bare the cost of booking with lift airlines because flysafair refused to reimburse him for the cost of the flight he missed due to their arrogance and disregard to assist a paying customer

I am absolutely appalled at the treatment received. I will no longer be supporting their airlines due to the pathetic service received