Pathetic call centre from "low cost" airline

Utterly pathetic service from Flysafair call centre.

Money got deducted off my bank account twice for a single flight. Made a call 2 weeks ago for a refund or a voucher. After waiting on the line for close to 30 minutes I was assured that my voucher will be sent. To my shock I still have not received a voucher.

Phoned this morning and got disconnected after 9 minutes. asked the agent to please call me back All these call's cost money. It's one thing to price gouge customers with highly expensive airline tickets from a "low cost" airline.

Some customer service would be highly appreciated.

Update : Agent returned call and assured me the voucher was now mailed.

30 minutes later still no voucher . AVOID AT ALL COSTS