PATHETIC AIRPORT STAFF SERVICE

I had booked a flight for my 80 year old mum from OR Tambo International to King Shaka International. I requested special assistance due to her being elderly and she was travelling with additional luggage. The staff at OR Tambo International did an excellent job because they provided wheelchair assistance and everything that I had requested and when my mum landed at King Shaka International Airport, she was left alone to retrieve her own luggage and find the exit. The staff at King Shaka International Airport really don't value their jobs in terms of providing good customer service. Bad publicity can give a bad image to the airline itself in the future. How can a person who requires special assistance from the departing airport get the assistance and then does not receive it at the airport which she had landed at. Does the staff think that she can miraculously carry all the luggage and find her way to the exit. Take pride in the job position that you have or allow the right people to have the same job because they will value it. These durbanites have stinking attitudes. They are arrogant and rude. The management of the airline should take the necessary steps to train the staff properly so that more people would want to use their services instead of being dissatisfied customers of that airline.