Pathetic

Dear FlySafair Customer Service,

I am writing to follow up for the fourth time on a refund request regarding my son’s recent flight, where he was incorrectly charged R350 for checked-in luggage — despite his ticket X2M753 already including a baggage allowance.

To make matters worse, the payment was demanded by your boarding crew, which caused unnecessary stress and confusion. I had previously contacted your support team and was advised that feedback would be provided by 22 July 2025, yet to date, I have received no communication or resolution.

This delay is unacceptable, and I kindly request an urgent explanation and update on the status of this refund. Please also clarify why the additional baggage fee was imposed at boarding in contradiction to the ticket’s terms.

I would appreciate your prompt assistance in resolving this matter