Overall Poor Service and Lack of Accountability – FlySafair

I am extremely disappointed with the overall service I received from FlySafair, both at the airport and afterward through their customer service. The issue started with an incident at the airport involving FlySafair staff, where I was treated poorly and unprofessionally. Instead of receiving assistance or empathy, the situation was handled in a dismissive manner that left me feeling disrespected as a paying customer. Following this, I formally submitted a complaint to FlySafair’s customer service. It has now been two weeks, and I have received no meaningful feedback. The only response I’ve been given is that they are “waiting on feedback,” which feels like a delay tactic rather than a genuine effort to resolve the matter. There has been no accountability and no transparency regarding the conduct of their employees. Overall, this experience has shown me a complete lack of customer care and responsibility. I paid for a service that I did not fully receive, and the way this complaint has been handled has only made matters worse. I am sharing this review on HelloPeter to warn other customers and in the hope that FlySafair finally takes this matter seriously and provides a proper response.